Frequently Asked Questions About Shared Branching

What is a shared branch?
A "shared branch" is a credit union that is part of a national network of "linked" or "shared" facilities. Members of participating credit unions may conduct business at any of the "shared" facilities as though they were at their "home" credit union. Branches are identified by a common "swirl" logo.

Where do I go inside the branch to process my transaction?
Look for the "swirl" logo at the teller windows. In many locations all tellers process transactions. When in doubt check with a Member Service Representative or at the information desk.

Do I have to show identification to process my transaction?
Identification is necessary for each transaction to eliminate any possibility of fraud. Members are asked to show some sort of valid ID such as, a valid driver's license, state ID, or military ID.

Do I need to know my account number?
YES! Members must present their account number to the teller for each transaction. The shared branch does not have access to inquiry screens from the member's "home" credit union.

Will there be service fees imposed for this service?
NO! This is a great member- only benefit and an example of the credit union difference.

Can I use an ATM at a shared branch free- of- charge?
An ATM located or associated with a "shared" facility is subject to the fees and rules that govern that machine and its operation.

How will my privacy be protected when I use a shared branch?
A member's right to privacy as enacted by Federal Regulators will be upheld to the fullest extent of the law. Members are encouraged to direct specific questions to their "home" credit union.